Refund policy

Return & Refund Policy

Thank you for shopping with Havan Cart.

We want you to have a great shopping experience. If you receive a damaged, defective, or incorrect product, you may request a refund within 7 days of receiving your order.

Eligibility for Refund

  • The item must be damaged, defective, or different from what was ordered.

  • You must contact us within 7 days of delivery.

  • Clear photos or videos of the product and packaging must be provided for verification.

Non-Refundable Items

We do not accept refunds for:

  • Change of mind.

  • Incorrect product ordered by the customer.

  • Used or damaged products caused after delivery.

  • Products without proof of damage or defect.

Refund Process

Once your request is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

For assistance, please contact our customer support before requesting a refund.